Frequently Asked Questions
Everything you need to know about your favorite fragrances, body care, and order details.
How can I track the status of my order?
Once your order has shipped, you will receive an email with a tracking link. You can also log into your account and visit the 'Order History' section to see real-time updates on your delivery.
What is your return policy?
We offer a 100% satisfaction guarantee. If you are not completely happy with your purchase, you can return it to any of our retail stores or via mail within 90 days for a refund or exchange.
Are your products tested on animals?
Bath & Body Works does not test our finished products on animals. We are committed to eliminating animal testing across the beauty industry and support the development of alternative methods.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Therefore, we are unable to cancel or change an order once it has been submitted. You may return the items once they arrive.
Do you offer international shipping?
Currently, our website ships to the United States and Canada. For other regions, please check our international store locator to find a physical location or local website near you.
How do I find out when a specific fragrance will be back in stock?
Seasonal scents often return annually. We recommend signing up for our email newsletter or following us on social media for the latest updates on product launches and restocks.