Returns & Exchanges
We want you to love your purchase, so if you are not completely satisfied, you can return or exchange any item at any time. Our 100% Satisfaction Guarantee ensures that we will issue a refund or exchange for products returned with a valid receipt.
Locate Your Receipt
Gather your original store receipt or online order confirmation email to ensure you receive a full refund to your original form of payment.
Choose Your Return Method
Return your items to any Bath & Body Works store location for an immediate exchange or refund, or mail your online order back to our warehouse.
Prepare the Package
If returning by mail, securely pack your unused items in the original packaging and include the completed return form found on your invoice.
Receive Your Refund
Once your return is processed, a refund will be issued to your original payment method. Please allow 7-10 business days for the credit to appear.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing